FAQ

1. What is LumeOrb™?

LumeOrb™ is a 3D memory sphere that brings your favorite videos and photos to life with a glowing, immersive display. It’s a unique keepsake designed to capture emotional moments and turn them into light.

2. How do I upload my videos or photos?

It’s simple!
Just connect your LumeOrb™ to a Windows computer using the included USB cable, open the device folder, and drag your MP4 videos or JPG photos into it. No apps or Wi-Fi needed.

3. Which formats does LumeOrb™ support?

LumeOrb™ supports:

  • MP4 videos

  • JPG images
    For best results, use square videos (480×480). We provide free software if you need to convert your file format.

4. How long does the battery last?

The rechargeable battery lasts 2–4 hours depending on brightness and volume settings. You can also use LumeOrb™ while it’s plugged in for nonstop display.

5. Is LumeOrb™ a good gift?

Absolutely! It’s one of the most emotional and meaningful gifts of the year.
Perfect for anniversaries, weddings, parents, pet lovers, Christmas, newborns, and anyone who cherishes memories.

6. What comes in the box?

Every order includes:

  • 1x LumeOrb™

  • 1x USB Cable

  • 1x User Manual

  • 1x Free Stand

7. Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders. Additional express options may be available at checkout.

8. What if my LumeOrb™ arrives damaged or defective?

You’re protected.
We offer a 30-Day Money-Back Guarantee for any defective or damaged products. Simply contact our support team and we’ll replace or refund your order.

9. Can I hang LumeOrb™ on my Christmas tree?

Yes! Many customers use it as a Christmas ornament, creating a magical display of glowing memories during the holidays.

10. How long will my order take to arrive?

Processing typically takes 1–3 business days. Shipping times vary by region and will be displayed at checkout. Tracking information is sent via email.

11. Can I play multiple videos?

Yes! LumeOrb™ supports multiple files. You can switch between videos using the built-in dial.

12. How do I contact Lumeory support?

You can reach us anytime at:
📧 contact@lumeory.com
We’re here to help with anything you need.